Privacy Policy

Privacy Policy

This privacy policy sets out how Heatingonline uses and protects any information that you give when you use this website. Heatingonline is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Hetingonline may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

As an online retail business, Heatingonline is passionate about ensuring our customers have a positive shopping experience with us. We understand you may feel hesitant to provide us with your personal information. To make you feel more comfortable, we will outline below what information we collect, how we use this information, how we store this information and what we will not do with this information. For further information or to make a complaint please go to

What we collect

There are two types of information we may collect from you.

The first is general information we gather from using the website itself and Google Analytics to monitor how many people use our website, and how they use it. The type of information gathered is limited to how many visitors click on certain pages and links, how many and how our customer’s buy, and what State they are located in. We use this information to continually improve our website.

The second source of information comes from what you choose to give us. This will generally be contact information: such as your name, email address and phone number; or delivery information: such as your business or residential address. We will only use the information you have given us for the purpose you have given it to us. We will not use the information for any other purpose.

A List of Information We Collect:

Contact information including email address
Demographic information such as postcode

What we do with the information we gather

We gather this information to understand your needs to provide you with a continuously improved service, and in particular:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Secure Shopping

We do not store credit card details you use while on our website. We use secure merchant services such as ANZ eGate and PayPal. Your personal payment information is securely transferred to these merchant gateways therefore we do not have access to it. If you would like to know how your personal payment information is handled, please see the privacy policy of the company which manages the payment method you select.

We do store information relating to your order on our accounting software and on our server. These are both secure. We do not and will not give your information to third parties, or entities overseas, unless it is necessary to complete your order, as in the case of giving a courier or supplier delivery details.

Please note that Heatingonline is not responsible for the privacy policies and practices of other websites that are linked to our website via hyperlinks or other means. Please check the privacy policies of any third party websites carefully.

If you choose to have an account with us, we will store personal information you have previously entered for the purposes of making future transactions easier. If you would like to know what information of yours we have, or would like to amend this information, please use our contact form to inform us of your request.
How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties. We will only share this information in a limited number of situations which are listed below:


Personal and order details will be shared with the courier company in order to dispatch and deliver your order.
Personal information may be passed onto a third-party warehouse or company in order to drop-ship your order if this is believed to make delivery quicker.

Product faults

In the rare occurrence of a product related safety concern, involuntary or voluntary recall, details of customers which will be impacted may also be released to a third party, most likely the supplier in order to be able to make contact and advise on the best course of action directly.
Where necessary, in the instance of a warranty claim/faulty or damaged product, details will often be shared with the supplier in order to claim the warranty on your behalf or to organise a replacement to be sent to your address.


We may use your personal information to send you promotional material.
External sites may also be provided with customer details in order to seek reviews on our behalf. These systems may send you a review request post-purchase via email.

Personal information outside of these circumstances will not be disclosed with another party unless consented to.

You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please email us.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Heatingonline supports and is involved in advertising with Google including re-marketing techniques, Google Analytics and Google Adwords and reporting based on your visit to our website. You can use your personal Ad Settings to opt out of these ads here You can also visit Google Analytics’ opt out here Heatingonline and third-party vendors, including Google, use first-party cookies and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on your past visits. The information captured may include data such as demographic, geographic. This information may be used to report. If you have any concerns or questions relating to this, please contact us.

© 2016 Heatingonline (ABN 44 815 879 311)